Every item we sell is carefully inspected before it is shipped. If merchandise is defective or damaged upon receipt please contact us immediately after your package arrives. All claims MUST be made within 3 days of receipt of order. Shipping charges will not be refunded. Returned products must be in absolutely new and unused condition for refund
Items may be returned within 20 calendar days of purchase if they are UNUSED (meaning not soiled or no residue of any kind)
Return shipping charges and original shipping charges are NOT refundable and are the responsibility of the customer. For your protection, we recommend you use a trackable shipping method for returning the package to us. We are not responsible for any missing packages. If the item is returned to us for any reason (undeliverable, wrong address, recipient not available for 3 delivery attempts, etc) Barongs R Us will charge again for the same shipping cost you have paid for re-delivery.
Refund will not be issued if there is no invoice provided inside the package.
Expect your return to take up to 2 weeks to process from the date date we receive it. Refunds can take an additional 2 weeks and issued to the original form of payment.
*** Note: *** All returnable items must be accompanied by the following:
· Original packing · Provide detailed instructions on return(s)/exchange(s) · Copy of sales invoice
Non-Returnable Items 1. Items not purchased from BarongsRUs.com 2. Products that have been modified or altered in any way 3. Specialty items including any personalized items, custom ordered items 4. Items that have been worn or damaged by customer 5. Items that are not returned within 20 days
We will refund or exchange any of our products that are damaged in shipping, are shown to have factory defects, or any items that does not meet your complete satisfaction. Refunds or Exchanges will not be given to products that have been used or damaged from customer misuse or neglect. BarongsRUS.com will not refund any shipping or return shipping costs unless it is because of a shipment error or damaged item.
Please ship all returns or exchanges to the following address:
Barongs R Us.com Attention: RETURNS/EXCHANGE 22617 La Rochelle Drive Santa Clarita, CA 91350
After 20 days NO REFUNDS nor Exchanges will be given If any questions email us, include: (name, phone, order number)
Exchanges To exchange any of our products , you have to notify us.. Return shipping costs are the customer’s responsibility unless the return is due to Barongs ‘R Us error.
Expedite your Request: To expedite your exchange we recommend you place a new order and return the merchandise back to us for a refund. Note: If a new order is not placed we will not ship any new items until we receive the item being exchanged.